At Officeprint123, we strive to provide you with the highest quality products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy carefully to understand your rights and our obligations.
Returns
Eligibility for Returns:
· To be eligible for a return, your item must be unused and in the same condition that you received it.
· The item must be in the original packaging.
· You must have the receipt or proof of purchase.
Return Process:
· Contact Us: Initiate the return by contacting our customer service team at info@officeprint123.com within 30 days of receiving your item.
· Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
· Shipping: Once you receive the RMA number, pack the item securely and include the RMA number inside the package. Ship the item to the address provided by our customer service team.
Shipping Costs:
· You will be responsible for paying for your own shipping costs for returning your item.
· Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Eligibility for Refunds:
· Once we receive your returned item, we will inspect it and notify you of the status of your refund.
· If your return is approved, we will initiate a refund to your original method of payment within [30] days.
Partial Refunds:
Partial refunds may be granted in the following cases:
· Items with obvious signs of use.
· Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
· Any item that is returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at info@officeprint123.com .
Non-returnable Items
Certain items are non-returnable, including:
· Gift cards
· Downloadable software products
· Consumable items like ink cartridges if they have been opened.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at info@officeprint123.com